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Terms and Conditions

  1. About the Website
    1. Welcome to (the Website). The Website is owned and operated by Riggy Pty Ltd (ACN 652 859 099).
    2. The Website is intended for your use only if you are of legal age to purchase our goods in your country of residence and/or in the country from which you are accessing the Website. If you do not fall within this category, you may be in breach of laws or regulations applicable in your country of residence or country of access and you should leave the Website immediately.
    3. The Website provides you with an opportunity to:
      • browse and purchase our products and services; and/or
      • browse and view material or information where there is no paid supply or offer for purchase (our Goods/Services).
    4. Please read the terms and conditions carefully as they govern your access to our Website (the Terms). By using our Website, you agree that you are bound by the Terms. If you do not agree with these Terms, you must not use our Website, or purchase any of our products or services.
    5. These Terms may be updated by us at any time and by continuing to use the Website, you accept these Terms as they apply from time to time. When Riggy updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication.
    6. Riggy/we/us/our means Riggy Pty Ltd (ACN 652 859 099)
    7. You/your means any person who accesses our Website or contacts us in person, by email or phone with regard to the products and services provided by us
  2. Acceptance of the Terms
    You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Riggy in the user interface.
  3. Information Required to Purchase Goods/Services
    1. As part of the process, to access and purchase our Goods/Services, you may be required to provide personal information about yourself (for example, identification or contact details), including:
      • email address
      • preferred username
      • mailing address
      • telephone number
      • password
      • physical and/or billing address;
      • credit card details; and
      • any other information as required.
  4. Registration Information
    1. You warrant that any Registration Information you provide to Riggy will be accurate, correct and up to date.
    2. You are solely responsible for the accuracy of the Registration Information that you submit in relation to the Registration Information.
    3. If we detect suspicious or incomplete Registration Information, we reserve the right to suspend or cancel your Order.
    4. You may not purchase our Goods/Services or accept the Terms if:
      1. you are not of legal age to form a binding contract with Riggy; or
      2. you are not of legal age to purchase the relevant products in your country of residence or in the country from which you are accessing the website; or
      3. you are a person barred from receiving the Goods/Services under the laws of Australia or other countries including the country in which you are resident or from which you purchase the Goods/Services.
  5. Payment
    1. In using the Website to obtain a supply of products or services, you agree to the payment of the purchase price listed on the Website for the supply (the Purchase Price).
    2. Payment of the Purchase Price may be made through the payment gateway made available to you on the Website, for example, Stripe or PayPal or other available payment processors (the Payment Gateway Provider). Electronic Funds Transfer (EFT), Credit Card and other payment methods may also be available in the sole discretion of Riggy.
    3. In purchasing products, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.
    4. Following confirmation of your payment of the Purchase Price, you will be issued with a receipt to confirm that payment has been received and you authorise Riggy to record your purchase details for future use.
    5. You acknowledge and agree that where a request for a payment due is returned or rejected, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs or surcharges, including banking fees and charges, associated with the payment failure.
    6. Any prices displayed on our Website are subject to change without notice.
    7. You agree and acknowledge that Riggy can vary the Purchase Price at any time.
  6. Warranty
    • The supply of Riggy’s products through the Website (the Products) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the Warranty).
    • You can make a claim under this clause (the Warranty Claim) for material defects and workmanship in the Products within the specified warranty period supplied with the product or listed on the product page from the date of purchase. Where no timeframe is listed, the warranty period for the structure/frame of Products will be five years and for accessories and attachments of the Products, one year (the Warranty Period).
    • In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Riggy showing the date of purchase of the Products, provide a description of the Products and the alleged defect and the price paid for the Products by sending written notice to Riggy at
    • Where the Warranty Claim is accepted then Riggy will, at its sole discretion, replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no additional charge to you except any postage or shipping costs incurred in facilitating the Warranty Claim.
    • All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.
    • The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.
  7. Delivery of Products
    • You acknowledge that the Goods/Services offered by Riggy integrate delivery and installation of products (the Delivery Goods/Services) through the use of third-party delivery companies (the Delivery Service Providers).
    • In providing the Goods/Services, Riggy may provide you with a variety of delivery and insurance options offered as part of the Delivery Goods/Services by the Delivery Service Providers. You acknowledge and agree that Riggy is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Goods/Services.
    • In the event that an item is lost or damaged in the course of the Delivery Goods/Services, Riggy asks that you:
      • contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
      • contact us within 24 hours of delivery by sending an email to outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be liable or removed from Riggy’s provider list.
    • Should you input an incorrect shipping address on your order or your place of delivery is incapable of receiving delivery the size to accommodate two crates, you must immediately contact us at to update your shipping address details.
      • If the order has already been processed or shipped by the time we receive your email, it is your responsibility to locate the parcel and to pay any shipping and handling costs to have it re-delivered to you. Riggy is not liable if the parcel cannot be located.
      • If the parcel is returned to Riggy, we will arrange its re-delivery.
  8. Orders
    • Riggy reserves the right to accept or reject an order for any reason including without limitation.
    • Once orders are placed, an order confirmation email will be sent to you. Once the order is processed, a processed confirmation email will be sent to you. Once the order is dispatched, a dispatch and tracking email will be sent to you.
  9. Product Availability
    Riggy uses its best endeavours to ensure products ordered are available for delivery and in most cases will notify you where a product is unavailable prior to you completing your order. However, you acknowledge that in some cases this is not possible and Riggy may need to reject an order you have placed for a product where Riggy establishes that it is actually unavailable for delivery. In such cases Riggy will refund in full all amounts you paid in respect of such unavailable product.
  10. Shipping Policy
    • With a commitment to deliver our products timely & economically, Riggy utilises the services of leading courier companies.
    • Australia Wide Posting
      • Deliveries cannot be made to PO boxes or anywhere outside of Australia.
      • Riggy offers the opportunity to provide delivery instructions to have goods left at point of delivery. All efforts will be made to ensure these instructions are followed but the customer takes on this option at their own risk.
  11. Copyright and Intellectual Property
    • The Website, the Goods/Services and all of the related products and services of Riggy are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties.
    • Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements, interactive features and software) (the Content) or the Goods/Services are owned or controlled for these purposes, and are reserved by Riggy or its contributors.
    • All trade marks, patent designs, service marks and trade names are owned, registered, unregistered and/or licensed by Riggy, must not be infringed upon and no modifications to any Products should be made,
    • Riggy does not grant you any other rights whatsoever in relation to the Website or the supply of products and services by Riggy. All other rights are expressly reserved by Riggy.
    • Riggy retains all rights, title and interest in and to the Website and all related content or Goods/Services.
    • You may not, without the prior written permission of Riggy and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content, Goods/Services, third party content, or third party Goods/Services for any purpose, unless otherwise provided by these Terms.
  12. Privacy
    Riggy takes your privacy seriously and any information provided through your use of the Website, Content and/or the Goods/Services are subject to Riggy’s Privacy Policy which is available on the Website.
  13. General Disclaimer
    • These Terms apply to every transaction for the supply of Goods/Services.
    • Riggy will make every effort to ensure the supply of any products is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.
    • No other terms or conditions shall apply other than these Terms.
    • Use of the Website, Content and the Goods/Services, and any of the products or services of Riggy (including the Delivery Goods/Services), is at your own risk. Everything on the Website, the Goods/Services, and the products and services of Riggy, are provided to you on an “as is” and “as available” basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Riggy (including any third party where the Delivery Goods/Services are made available to you) make any express or implied representation or warranty about the Content or any products or services of Riggy referred to on the Website.
  14. Linked Content
    • You acknowledge and agree that we have no responsibility for the content (‘Linked Content’) to which you or we may link from the website, or otherwise display on the website via an application programming interface or other method. The display of Linked Content or the provision of links to interfacing sites does not constitute an endorsement by or association with us of such Linked Content, interfacing sites, or products, advertising, or other materials presented on such sites.
    • You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss, or cost caused or alleged to be caused by or in connection with your use of or reliance on any such content, goods, or services available on such interfacing sites, or for any action taken by interfacing sites.
  15. Limitation of Liability
    • For the purpose of the clause, Claim means in relation to a person, a claim, demand, remedy, suit, injury, damage, loss, cost, liability, action, proceeding, right of action, claim for compensation or reimbursement or liability incurred by or to be made or recovered by or against the person, however arising and whether ascertained or unascertained, or immediate, future or contingent;
    • Riggy expressly disclaims, to the fullest extent permitted by law, all express, implied and statutory warranties.
    • Where any statutory warranities may not be excluded, Riggy’s liability is limited to an amount equal to the cost of replacement of the Goods/Services or Product.
    • You expressly understand and agree that Riggy, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability.
    • Riggy is not responsible or liable in any way, for any Content on the Website (including Third Party content) posted on the Website or in connection with the Goods/Services, whether posted or caused by users of the Website of Riggy, by third parties or through the offer of Goods/Services by Riggy.
    • You acknowledge that Riggy does not provide the Delivery Goods/Services to you and you agree that Riggy will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Delivery Goods/Services.
  16. Termination of Contract
    • The Terms will continue to apply until terminated by either you or by Riggy as set out below.
    • Riggy may at any time, terminate the Terms with you if:
      • you have breached any provision of the Terms or intend to breach any provision;
      • Riggy is required to do so by law; and
      • the partner with whom Riggy offered the Goods/Services to you has terminated its relationship with Riggy or ceased to offer the Goods/Services to you.
  17. Indemnity
    You agree to indemnify Riggy, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

    • all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;
    • any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or
    • any breach of the Terms.
  18. Dispute Resolution
    • Compulsory:
      If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
    • Notice:
      A party to the Terms claiming a dispute
      (Dispute), must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
    • c. Resolution:
      On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:

      • i. Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
      • If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;
      • The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
      • The mediation will be held in Maroochydore, Australia.
    • Confidential:
      All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
    • Termination of Mediation:
      If 30 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
  19. Governing Law
    You agree that the laws of Queensland apply to a Contract regardless of your business, residential location, the location nominated for delivery of any Goods, the address for supply of Goods/Services or any other factor.
  20. Severance
    So far as possible a Contract will be construed so as not to be invalid, illegal or unenforceable but if any provision on a proper construction is illegal, invalid or unenforceable:

    • that provision will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable and in such manner as may be reasonable in all the circumstances so as to give it a valid operation of a partial character; or
    • if the provision or part of it cannot be read down in a manner that will give it a valid operation, then the provision or relevant part will be deemed to be void and severable and the remaining provisions of this document will not in any way be affected or impaired.